Customer Service

CUSTOMER SERVICE

Shipping
Delivery time
Shipping cost
Custom and import charges
Payment
Returns & Exchanges

Shipping

Orders are shipped by TNT Parcel services.
How does the delivery process work?

1. After placing an order you will receive an orderconfirmation by email. When payment has been received we will ship your package. You will receive a second email confirming shipment. This mail will contain a track & trace code At http://www.tntpost.nl you can insert your tracking number and follow your shipment.
2. There will be a minimum 2 attempts to offer the package at the delivery adress by the courier service.

Delivery time

Please consider following delivery leadtimes:
Within The Netherlands: approx. 3-5 working days.
Belgium and Germany: approx. 1 week.
Rest of Europe: approx. 1-2 weeks.
North-and Middle America, Caribean: approx. 2 weeks.
Asia, Australia and New-Zealand: approx. 2 weeks.
Rest of the world: 2-3 weeks.

Shipping cost

An order with an orderamount of 50 euro or more and with a delivery address in The Netherlands will have free delivery!
In all other case the shipping cost are as follows (rates are subject to price changes) :

Customs and import charges

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise what the cost may be (customs policies and import duties vary widely from country to country). You may wish to contact your local customs office for current charges before you order, so you are aware of any applicable charges before placing your order with us.

Payment

We ship after receiving your payment. Purchases can be paid in different ways:

• iDeal (for customers of ABN Amro, ING, Rabobank, Friesland Bank, ASN Bank, SNS Bank, Triodos Bank, RBS and Fortis Bank The Netherlands)
• PayPal
• CreditCard: Mastercard and Visacard
• Direct eBanking (Belgium, Germany, Austria and Swiss)
• Banktransfer (manual transfer) through an (inter)national payment-account.

Payment information:
Amsterdam Merchandising
Panamalaan 1L, 1019 AS Amsterdam, Nederland
Bank: Rabobank Amsterdam
Accountnumber: 14 54 78 106
IBAN: NL50 RABO 0145 4781 06
BIC: RABONL2U

Please mention ordernumber and your name.

Returns & Exchanges

Below you will find the procedure to follow if you are not content with your purchase:

1. Returns can be made within 14 days from date of goods receipt.
We do ask you to return the goods in their original package, unused and undamaged.

2. Please send an return request to bestelling@amsterdam-merchandising.nl. We will send you an email reply containg a return voucher code further instructions.
Amsterdam Merchandising reserves the right to refuse a return-shipment if:

• the trial period of 14 days has passed.
• there was no return request or valid return voucher
• Articles (including labels) and / or packaging are used or damaged.

3. Please return the goods to us within 5 days after receiving the return voucher. Please pay attention to following:

• Use the original packaging for returning the goods, carefully pack the articles.
• Include the return voucher in the package. Please don’t forget to mention your name and accountnumber so we can refund correctly

Please return the package to:
Amsterdam Merchandising
Panamalaan 1L
1019 AS Amsterdam
The Netherland

Please mention: RETURN SHIPMENT

We can only refund shipment costs if we have sent you the wrong item or if the item is faulty. We cannot be held responsible for non-delivery of returned goods.

When the abovementioned procedures have been executed accordingly and your return has been received, we will email you a confirmation of refund. The refund will be made within 30 days.

Should you have any questions please email us at: bestelling@amsterdam-merchandising.nl